As the WHO has as of today officially declared the Coronavirus a pandemic, we are now going through some important clinic policy changes which we think you as patients should be aware of for your safety.
It is important that you and your loved ones are safe as we care for your health and to ensure this, we request that you answer the following truthfully to receive the best advice when making your appointment.
- Are you unwell with any flu like symptoms after having traveled overseas in the last 30-60 days or after having had contact with someone with the coronavirus? Flu like symptoms include fevers, runny nose, sore ears, sore sinuses, tiredness, headaches or a cough. If so, we recommend that you call the Coronavirus Hotline on 1800 675 398 immediately or visit Monash Medical Centre or Box Hill Hospital Coronavirus Swab collection centres at the main hospitals.
- If you have not traveled overseas or had contact with someone with the coronavirus but have flu like symptoms of fevers, runny nose, sore ears, sore sinuses, tiredness, headaches or a cough, we recommend that you do not come to the clinic but stay home and call us on 9754 7566 to arrange a phone consultation. One of our doctors will call you on the number you provide at your allocated time. This is currently best practice as we continue to ensure the safety of the community.
We understand the inconvenience this is causing you and though we understand it is not ideal practice, this is being done to protect the wider community, the pregnant, the elderly, the young and the immuno-compromised patients contracting the coronavirus which has now affected the world. Thank you for your understanding.’
‘I have understood the above stated matter and confirm that I will take this into consideration when discussing my appointment’
